Privacy policy

Your privacy is very important to BeatsWell B.V. We comply with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR). This means that we:

  • Clearly define our purposes before processing your personal data, through this privacy policy.
  • Limit the collection of personal data to what is strictly necessary for those purposes.
  • Request explicit consent where required by law.
  • Take appropriate security measures to protect your personal data and impose these obligations on parties processing data on our behalf.
  • Respect your rights, such as the right to access, correct, or delete your personal data.

Your data is safe with us and will always be handled with care. In this privacy policy, we explain how BeatsWell uses the information we collect about you through our webshop.

If you have any questions or would like to know what data we store about you, please contact BeatsWell B.V.

Your account

Certain parts of our webshop require you to register first. During registration, you provide personal information and choose a username. We create an account that you can access using your username and a self chosen password.

For this purpose, we process the following data:

  • Name and address details
  • Phone number
  • Billing address
  • Email address
  • Payment details

This data is necessary to perform the agreement we enter into with you. We store this information until you delete your account. This allows you to shop more easily and enables us to contact you when necessary. You can update your account information at any time.

Order processing

When you place an order with us, we use your personal data to process the order correctly. We may share your data with our delivery partners to ship your order. We also receive payment information from your bank or credit card provider.

For this purpose, we process:

  • Name and address details
  • Phone number
  • Billing address
  • Email address
  • Payment details

This data is required to perform our contract with you. We retain this information for up to one year after the completion of your order. Certain data may be retained longer to comply with legal tax retention requirements.

Newsletters

We send newsletters only if you have given explicit consent. Our newsletters contain updates, tips, and information about our products and services.

For this purpose, we process your email address.

This data is processed based on our agreement with you and is stored until three months after you unsubscribe. Newsletters are generally sent weekly and may include updates related to health, wellness, and longevity.

You can unsubscribe at any time using the link included in each newsletter.

Subscriptions

You can take out a paid subscription through the BeatsWell webshop. We process your personal data to manage payments and subscription services.

For this purpose, we process:

  • Name and address details
  • Phone number
  • Billing address
  • Email address
  • Payment details

This data is necessary to perform our agreement with you. We retain this information for up to one year after cancellation of your subscription, unless a longer retention period is legally required.

Contact form

You can contact us via the contact form on our website. For this purpose, we process your name, address details, and email address.

This data is used to respond to your request and is stored until we are confident that you are satisfied with our response, and for six months thereafter. This allows us to handle follow up questions and improve our customer service.

Statistics and profiling

We collect statistics on the use of our webshop to improve its functionality and relevance. We may combine personal data to better understand user preferences, always with respect for your privacy. If you do not wish this, you can notify us at any time.

For this purpose, we process name and address details and email address. This data is stored for one year.

Marketing communications

From time to time, we may send you promotional messages about offers, products, or services via email or social media.

You can object to receiving such messages at any time. Each email includes an unsubscribe option. You can also manage your preferences through your account.

Sharing data with third parties

We do not share your personal data with third parties except where necessary to provide our services or where required by law, for example if requested by law enforcement authorities.

Cookies

Our webshop uses cookies. Cookies are small files that store information to make your experience easier and allow us to recognize returning visitors.

You can disable cookies through your browser settings. Please note that certain features of the webshop may not function properly if cookies are disabled.

We have agreements with third parties that place cookies on our website. However, we do not have full control over how these third parties use cookies. Please review their privacy policies for more information.

Google Analytics

We use Google Analytics to understand how visitors use our webshop. We have entered into a data processing agreement with Google, which includes strict agreements on data use. Google may use Analytics data for other Google services. IP addresses are not anonymized.

Security

Protecting personal data is extremely important to us. We implement appropriate security measures and continuously review and improve our security practices.

Changes to this privacy policy

We may update this privacy policy when our webshop changes. Please check the date above regularly for updates. We will make reasonable efforts to inform you of significant changes.

Your rights

You have the right to:

  • Receive information about which personal data we process and why
  • Access your personal data
  • Correct inaccurate data
  • Request deletion of outdated data
  • Request transfer of your data to another party
  • Withdraw consent
  • Restrict certain processing activities
  • Object to specific uses of your data

Please ensure you clearly identify yourself when submitting a request, so we can verify your identity.

We will respond to your request within one month. This period may be extended if the request is complex, in which case you will be informed in time.

Complaints

If you wish to file a complaint about how we handle your personal data, please contact us at support@beatswell.com. We take all complaints seriously and will respond accordingly.

If you believe we are not handling your data correctly, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority.

Contact details

Beatswell B.V.
Email: support@beatswell.com
Chamber of Commerce number: 98530194

December 2025