Cancellation policy

 

At BeatsWell, we want you to be fully satisfied with your purchase. Is a product not quite what you expected? No worries. Returns are straightforward and transparent.

We believe in conscious choices, quality, and trust. That’s why our returns policy distinguishes between:
(i) vitamins, supplements, and hygiene products; and
(ii) devices and wellness technology.

Cooling off period and right of withdrawal

You have the right to cancel your order within 14 days of receiving it, without providing a reason.
After cancellation, you have an additional 14 days to return the product to us.

Supplements and hygiene products

For hygiene and health reasons, supplements, vitamins, and personal care products can only be returned if:

  • the safety seal is intact
  • the product is unopened and unused
  • the original packaging is undamaged

If the seal has been broken, we unfortunately cannot accept the return.

Devices & wellness technology

For devices and wellness technology, we offer an extended return period so you can order with confidence.

You may return a device within 30 days of receipt, provided that:

  • the product is unused
  • it is in as new condition
  • all accessories and the original packaging are complete and undamaged

For hygiene and quality reasons, devices that have been used or show visible signs of use cannot be returned.

Not sure if a device is right for you? We’re happy to help you make the right choice before you order.

How to cancel your order

To cancel your order, please contact us at support@beatswell.com and include your order number.
Our support team will provide you with the next steps for returning your item.

Returns and refunds

After notifying our support team, you have 14 days to return the product.

Return shipping costs are your responsibility, unless the product was damaged or incorrectly delivered. In that case, we will of course cover the return costs.

Once we have received and inspected your return, we will refund the purchase amount within 7 days via the original payment method.

Not sure? We are happy to help before you order

We would rather help you make the right choice upfront than handle a return afterwards.

Do you have questions about a product, its use, or suitability?
Feel free to contact us at support@beatswell.com. We are happy to think along with you.