Terms of service

These General Terms and Conditions apply whenever you use our Website or place an order through it. The General Terms and Conditions contain important information for you as a customer. Please read them carefully. We recommend saving or printing these terms so you can review them later.

Definitions

BeatsWell B.V.
Registered with the Dutch Chamber of Commerce under number 98530194, operating under the name BeatsWell B.V.

Website
The website of BeatsWell B.V., accessible via www.beatswell.com and all associated subdomains.

Customer
A natural person who does not act in the exercise of a profession or business and who enters into an Agreement with BeatsWell B.V. and/or registers on the Website.

Agreement
Any agreement or arrangement between BeatsWell B.V. and the Customer, to which these General Terms and Conditions form an integral part.

General Terms and Conditions
These General Terms and Conditions.

Applicability

  1. These General Terms and Conditions apply to all offers, Agreements, and deliveries by BeatsWell B.V., unless expressly agreed otherwise in writing.
  2. If the Customer includes provisions or conditions in their order, confirmation, or acceptance that deviate from or are not included in these General Terms and Conditions, such provisions are only binding on BeatsWell B.V. if and insofar as they have been expressly accepted in writing by BeatsWell B.V.
  3. If specific product or service conditions apply in addition to these General Terms and Conditions, those conditions shall also apply. In the event of conflicting provisions, the Customer may always rely on the provision that is most favorable to them.

Prices and information

  1. All prices stated on the Website and in other materials issued by BeatsWell B.V. include VAT and, unless stated otherwise, other government imposed levies.
  2. If shipping costs are charged, this will be clearly stated in good time before the Agreement is concluded. These costs will also be displayed separately during the ordering process.
  3. The content of the Website has been compiled with the greatest care. However, BeatsWell B.V. cannot guarantee that all information on the Website is always correct and complete. All prices and other information are subject to obvious programming and typographical errors.
  4. BeatsWell B.V. cannot be held responsible for color deviations resulting from screen quality.

Formation of the Agreement

  1. The Agreement is formed at the moment the Customer accepts the offer made by BeatsWell B.V. and complies with the conditions set by BeatsWell B.V.
  2. If the Customer has accepted the offer electronically, BeatsWell B.V. will promptly confirm receipt of the acceptance electronically. Until this confirmation has been received, the Customer may dissolve the Agreement.
  3. If incorrect information has been provided by the Customer when entering into the Agreement, BeatsWell B.V. has the right to suspend performance until the correct information has been received.
  4. BeatsWell B.V. may, within the limits of the law, investigate whether the Customer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the Agreement. If BeatsWell B.V. has valid reasons not to enter into the Agreement, it is entitled to refuse an order or impose special conditions, such as advance payment.

Registration

  1. To make optimal use of the Website, the Customer may register via the registration form or account login on the Website.
  2. During registration, the Customer chooses a username and password. The Customer is responsible for choosing a sufficiently secure password.
  3. The Customer must keep their login details strictly confidential. BeatsWell B.V. is not liable for misuse of login details and may assume that anyone logging in with a Customer’s credentials is the Customer. All actions taken via the Customer’s account are the responsibility and risk of the Customer.
  4. If the Customer suspects that their login details have been compromised, they must change their password immediately and notify BeatsWell B.V.

Performance of the Agreement

  1. After receiving the order, BeatsWell B.V. will ship the products as soon as possible, subject to the provisions of this article.
  2. BeatsWell B.V. is entitled to engage third parties to perform its obligations under the Agreement.
  3. The Website clearly states the delivery method and delivery period prior to concluding the Agreement. If no delivery period is specified, products will be delivered within 30 days at the latest.
  4. If BeatsWell B.V. cannot deliver within the agreed period, the Customer will be informed. The Customer may then agree to a new delivery date or dissolve the Agreement free of charge.
  5. The Customer is advised to inspect the delivered products and report any defects promptly, preferably in writing. See the article on warranty and conformity.
  6. Risk of loss or damage transfers to the Customer once the products have been delivered to the specified delivery address, unless expressly agreed otherwise. If the Customer collects the products themselves, risk transfers at the moment of handover.
  7. If the ordered product is no longer available, BeatsWell B.V. may supply a comparable product of similar quality. In that case, the Customer is entitled to dissolve the Agreement free of charge and return the product at no cost.

Right of withdrawal

  1. This article applies only to Customers who are natural persons not acting in the exercise of a profession or business.
  2. The Customer has the right to withdraw from the Agreement within 14 days after receiving the product, without giving any reason.
  3. The withdrawal period starts on the day after the Customer, or a third party designated by the Customer who is not the carrier, has received the product, or in the case of: i. multiple products ordered in one order: the day the last product is received, ii. delivery consisting of multiple shipments or parts: the day the last shipment or part is received, iii. regular delivery of products over a period: the day the first product is received
  4. The Customer bears the return shipping costs. If these costs exceed the regular postal rate, BeatsWell B.V. will provide an estimate. Original shipping costs are not refundable.
  5. During the withdrawal period, the Customer must handle the product and packaging with care. The product may only be used to the extent necessary to assess its nature, characteristics, and functioning, comparable to inspection in a physical store.
  6. The Customer is liable only for diminished value resulting from handling beyond what is permitted.
  7. The Customer may withdraw by sending the withdrawal form digitally or by any other unequivocal statement to BeatsWell B.V. BeatsWell B.V. will confirm receipt of digital notifications. After withdrawal, the Customer has 14 days to return the product.
  8. Please register your return by email at support@beatswell.com, including your order number. You will receive further instructions.
  9. Payments already made will be refunded within 14 days of withdrawal via the original payment method. If the Customer chose a more expensive delivery method than the standard option, the additional costs will not be refunded. BeatsWell B.V. may withhold reimbursement until the product has been received or proof of return has been provided.
  10. The right of withdrawal does not apply to: i. products that deteriorate or expire quickly, ii. products that are not suitable for return for health or hygiene reasons if the seal has been broken.

Payment

Payments must be made using the methods indicated during the ordering process or on the Website. BeatsWell B.V. may change available payment methods at any time. If payment after delivery is offered, the payment term is 14 days after delivery.

Warranty and conformity

  1. This article applies only to Customers not acting in the exercise of a profession or business, unless an additional warranty is explicitly provided.
  2. BeatsWell B.V. guarantees that products comply with the Agreement, stated specifications, reasonable requirements of usability and reliability, and applicable legal regulations at the time of conclusion of the Agreement.
  3. Any warranty provided by BeatsWell B.V., the manufacturer, or importer does not affect the Customer’s statutory rights.
  4. If a product does not conform to the Agreement, the Customer must notify BeatsWell B.V. within a reasonable period after discovering the defect.
  5. If the complaint is justified, the product will be repaired, replaced, or refunded. Compensation will not exceed the amount paid for the product.

Complaints procedure

  1. Complaints may be submitted by phone, email, or post using the contact details below.
  2. BeatsWell B.V. will respond within 3 days of receipt. If a full response is not yet possible, BeatsWell B.V. will confirm receipt and indicate when a substantive response can be expected.
  3. Consumers may also submit complaints via the European Online Dispute Resolution platform at http://ec.europa.eu/odr/

Personal data

BeatsWell B.V. processes personal data in accordance with the privacy policy published on the Website.

Final provisions

  1. Dutch law applies to all Agreements.
  2. Disputes will be submitted to the competent Dutch court in the district where BeatsWell B.V. is established, unless mandatory law provides otherwise.
  3. If any provision of these General Terms and Conditions is invalid, the remaining provisions remain in force. The invalid provision will be replaced by a provision that most closely reflects the original intent.
  4. In these General Terms and Conditions, “written” also includes email and fax communication, provided the sender’s identity and message integrity are sufficiently established.

Contact details

BeatsWell B.V.
Email: support@beatswell.com
Chamber of Commerce number: 98530194
VAT number: NL868534766B01

January 2026